Refund Policy

PLEASE READ CAREFULLY BEFORE USING HUGOTONG.COM


Contact Us At : support@hugotong.com

Requests for returns, exchanges or refunds must be made within 24 days of receiving your order.

If you need to return, exchange or refund your order, please read the following instructions carefully: 

  • A change in size
    It happens that you make a mistake. we are all human right? Please insert a note that states which size you would like and we will send you the correct size.
  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • You received a damaged/faulty item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@hugotong.com) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP
  • If you meet the above criteria please shoot us an email to support@hugotong.com
    Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.
  • You wants a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
    • The item(s) do not have the original tags on them

     

    SHIPPING

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    further questions about our return and refund policy?
    Please send us an email at support@hugotong.com and we will help you out to the best of our abilities!